Our process
Five Phases. One Ongoing System.
Audit
We map out how leads move through your business today—and where they're currently getting lost.
Build
We build the system around your business—capture, response, qualification, follow-up, and tracking.
Launch
The system goes live, connected to how your business already operates day to day.
Manage
We review the CRM and provider results on an agreed schedule, record issues, and help your team resolve them.
Improve
We use what the system measures to strengthen response, follow-up, booking, and conversion over time.
The system in action
Customer submits an inquiry at 7:42 PM.
Here is how your team can work through an inquiry using the CRM.
Attract
The website and marketing bring the inquiry in.
Capture
The inquiry becomes a visible opportunity.
Respond
The owner can receive an email alert when configured; a team member replies to the customer.
Qualify
Your team reviews the details and updates the lead status.
Follow Up & Book
Create a follow-up task and book an appointment when the customer is ready.
Close, Review & Track
Track the estimate and job; prepare review and referral messages when appropriate.